No. Lead times provided for Custom Synthesis projects are estimates based on the technical information available at the time of quotation and should not be considered guaranteed delivery dates.
Due to the inherent nature of synthesis and development activities, unforeseen technical circumstances — including synthesis yield, purification, scale-up, raw material availability, analytical results or additional development requirements — may occasionally result in an extension of the initially estimated timeline.
Klivon Scientific will make every reasonable effort to meet the estimated lead time while ensuring that the agreed quality and product specifications are achieved.
If an unforeseen technical issue affects the expected timeline, Klivon Scientific will communicate any significant delay as soon as reasonably possible and provide an updated estimated timeline whenever sufficient technical information is available.
Product quality and compliance with the agreed specifications will take precedence over the initially estimated delivery schedule.
Yes. In exceptional cases, unforeseen technical results may affect the feasibility or original scope of a Custom Synthesis project. Should this occur, Klivon Scientific will communicate the situation transparently and discuss the available technical alternatives with the customer before any material change to the agreed project conditions.
Depending on the technical results obtained during development, alternative specifications, quantities, timelines or technical approaches may be proposed.
Any material change affecting the originally agreed project specifications or commercial conditions will be communicated to the customer and, where applicable, submitted for approval before proceeding.
Although every project is subject to a technical feasibility assessment before acceptance, Custom Synthesis inherently involves development risk. In exceptional circumstances, a project may ultimately prove technically unfeasible or may not achieve the originally targeted specifications despite reasonable development efforts.
In such cases, Klivon Scientific will communicate the outcome transparently and discuss any technically viable alternatives with the customer, where available.
Unless otherwise stated in the quotation, the estimated lead time begins after receipt and acceptance of the Order and completion of any technical, regulatory, payment or other prerequisites specified for the project.
The applicable specifications, quantity, estimated lead time, price and any project-specific conditions are defined in the corresponding Klivon Scientific quotation.
By placing a Purchase Order for a Custom Synthesis project, the customer acknowledges the developmental nature of the project, including the possibility of reasonable technical delays and unforeseen challenges inherent to Custom Synthesis.
